00vip's Privacy Policy

1 Introduction & Scope of Policy

00vip is a trusted online entertainment and betting platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this policy is to inform you about what types of personal information we collect, how that information is used, when or with whom it may be shared, and what measures we take to protect your information.

This policy applies to the 00vip website, mobile version, and all related digital services. If you use any third-party websites or applications, their own privacy policies will apply in those cases, and 00vip is not responsible for them.

2 What Information We Collect

When you create an account on 00vip, complete a financial transaction, or use our services, we may collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Mobile number and email address (if applicable)
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

• IP address and device identity
• Browser type and version
• Operating system details
• Logs of your activity on the platform — which pages you visited, when, and for how long
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Gaming activity and betting records
• Details of bonus receipt and usage
• VIP level and rewards information

3 Purpose of Using Information

00vip uses your information only for legitimate purposes. These purposes include:

• Creating, managing, and securing your account
• Processing financial transactions including deposits and withdrawals
• Providing customer support — assistance via live chat or email
• Preventing fraud, money laundering, and other illegal activity
• Ensuring responsible gaming and maintaining user safety
• Technical development of the platform and improving service quality
• Analyzing your preferences and usage patterns to provide a better experience
• Complying with applicable laws and regulations

We never sell your personal information to third parties for commercial purposes.

4 Sharing & Disclosure of Information

00vip may share your information with third parties only in the following limited circumstances:

4.1 Payment Service Providers

To process financial transactions, we share the necessary information with authorized mobile financial service providers such as bKash, Nagad, Rocket, and Upay. This sharing is limited strictly to what is required for the transaction.

4.2 Technology & Service Partners

We may share certain technical information with technology partners who help operate the platform. In such cases, the relevant partners are contractually bound to comply with our privacy standards.

4.3 Legal Obligations

We may share information with authorities when required to comply with a court order, government directive, or applicable legal obligation.

4.4 Fraud & Security Protection

Information may be shared with relevant authorities to ensure account security or to investigate fraud incidents. This measure is taken solely to protect the interests of users.

5 Cookies & Tracking Technologies

00vip uses cookies to improve your browsing experience and ensure the platform functions properly. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for the platform to function properly — maintaining login sessions, ensuring security, and so on.
• Functional cookies: Remember your language preferences and other settings.
• Analytics cookies: Help us understand how users use the platform; this information is used to improve the service.

You can disable cookies by going into your browser settings. Please note, however, that disabling essential cookies may limit some features of the platform.

6 Data Security Measures

00vip follows industry-standard technologies and processes to protect your information:

• SSL encryption: All communication between your browser and our servers is encrypted using SSL technology.
• Data encryption: Sensitive information stored on our systems — particularly passwords and financial data — is kept in encrypted form.
• Access control: Only authorized staff and systems have access to your personal information.
• Regular security reviews: We regularly conduct security audits and update our measures.
• Secure payments: All financial transactions — whether via bKash, Nagad, Rocket, or Upay — are conducted through secure encrypted channels.

No data security measure is 100% guaranteed. However, 00vip makes every effort to protect your information and has procedures in place to respond quickly to any security-related incident.

7 Data Retention Period

00vip retains your personal information only for as long as it is necessary. Generally, we retain information according to the following criteria:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Transaction records are retained for the appropriate period in accordance with financial regulatory requirements.
• In the case of a dispute or legal claim, relevant information is retained until the matter is resolved.

Once the retention period ends, we securely delete the data or anonymize it.

8 Your Rights

As a user of 00vip, you have the following rights regarding your own information:

8.1 Right to Access

You may request to view or receive a copy of the personal information we hold about you.

8.2 Right to Rectification

If there is incorrect or incomplete information in your account, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

To exercise these rights or for any information-related request, please contact our support team.

9 Protection of Minors

00vip strictly does not provide services to anyone under 21 years of age ("minors"). We do not knowingly collect personal information from any minor.

If we become aware that we have inadvertently collected information from a minor, we will immediately take steps to delete that information and close the associated account. If you believe a minor is using our platform, please contact us.

10 Third-Party Links & Services

The 00vip platform may sometimes reference third-party services — such as mobile financial service providers or game developers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.). These third parties have their own privacy policies, and 00vip is not responsible for their activities.

Before using any third-party service, you are advised to read their own privacy policy.

11 Data Transfers

To effectively operate 00vip's servers and services, your information may be stored or processed on servers located in various countries. Wherever data is held, we maintain the protection standards described in this policy.

12 Changes to the Privacy Policy

00vip may update this privacy policy from time to time. For any significant changes, we will send a notification via the platform or through your registered contact method.

Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore recommend reviewing this page periodically.

13 Responsible Gaming & Data Protection

00vip handles not only financial information but also your gaming activity data responsibly. To ensure responsible gaming, we may monitor your gaming patterns and provide support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.